FAQs

How can I contact Civasse?

You can reach us anytime at civasse.info@gmail.com. We’ll get back to you as quickly as possible, usually within 24–48 hours.

Can I track my order?

Yes! Once your order has been processed and shipped, you’ll receive a tracking number by email so you can follow your package every step of the way.

How long does delivery take?

Delivery times vary depending on location, but most orders arrive within 4–15 business days. 

What is your return policy?

We offer a 30-day return window on all unused items in their original packaging. If you experience any issues, just contact us at civasse.info@gmail.com and we’ll guide you through the process.

Is the litter box safe for my cat?

Yes — the box is equipped with multiple safety sensors that automatically pause cleaning if your cat is nearby. It’s designed with your cat’s wellbeing as the top priority.

Do I need Wi-Fi for the smart features?

Yes — the Civasse Self-Cleaning Litter Box connects through 2.4GHz Wi-Fi only. Please check your router settings before setup.

What payment methods do you accept?

We accept major debit and credit cards, as well as PayPal. All transactions are secured and encrypted for your protection.